Return & Exchange Policy

 

KNARI is keen to provide its customers with a high level of customer service, so as to ensure the complete satisfaction of all its customers. Consequently, KNARI always aims to enhance the shopping experience of its customers, so as to provide the best quality of products and services.

 

Consequently, and in furtherance of the aforementioned objectives, in the unlikely event that you as the customer are unsatisfied with the product received from KNARI, you may contact us with your complaints/ feedbacks at contact@knari.in. We will ensure that we revert to you at the earliest, with a satisfactory resolution of your grievance, if any. 

 

We prioritize perfect fittings at Knari, all orders are fulfilled after our stylists have personally communicated with the clients regarding fittings. Desipite this, please note that there is a slight chance for any custom made product to require alterations. 

 

KNARI recommends the use of the measurement options offered on the website, in order to minimize any chances of errors and to maximize the chances of the product fitting you perfectly. For instance:

 

-Try to choose from the options in the size guide to minimize errors.

- Follow stylists measurement taking techniques as accurately as possible when they get in touch with you.

- You may also send us your best fitting garment as a sample, this would enable us to find and provide the best fitting product for you.

 

 

Goods once sold cannot be taken back or exchanged unless found to be eligible for exchange or return at the discretion of KNARI as detailed below. 

 

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered differs from what you had reasonably expected, you may contact the team to schedule a return of the unused product. The team will understand your problem with the product and request you to share pictures and then schedule a return of the unused product. We go over and above to ensure each Knari piece delivers full satisfaction, and hence we have a no refund policy. Rest assured, our team will not leave you unhappy and find the best possible solution for you to be satisfied with a Knari piece. Please keep in mind, returns and exchanges will be entertained only if the customer contacts us within 3 full days. If there are any signs of hampering or usage in the product, we may not be able able fulfill your exchange.

 

On receipt, in case it is noticed that the external packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, you may either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery indicating the nature of damage or tampering that you observe. Customers should also lodge a proper complaint with the local office of the courier agency, so that KNARI may address the same, so as to avoid such occurrences in future.

 

In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact KNARI at contact@knari.in, within seventy two [72] hours of receipt of product and we'll have it corrected on high priority. 

 

We request you to retain all packaging materials and product until receipt of instructions from our customer service team in relation to the same.

 

In case of any other complaints contact KNARI at contact@knari.in, within twenty four [24] hours of receiving the product.

 

We request that you DO NOT return any product, before receiving confirmation from KNARI customer service team for the same. In case any product is returned without such confirmation, KNARI  does not guarantee any credit or replacement of the product.

 

The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that KNARI shall examine the returned products for all such defects/variations, on the basis of the customer’s emails. All defective products being returned to KNARI shall be done ONLY through registered airmail/courier.

 

All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely, and KNARI shall have no additional liability in this regard.

 

All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to KNARI within seven (7) working days from receipt of confirmation for the same from KNARI. Safe receipt of defective product by Knari is sole responsibility of the customer, and upon compliance of these provisions, the obligations of KNARI, if any, under this return policy come into effect.

 

While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.

 

In the event that it is found on examination of product/invoice/order receipt that the error has occurred due to any act or omission of the customer, then KNARI may, at its discretion, and if so requested by the customer, make the necessary modifications/alternations, AT THE SOLE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, KNARI may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.

 

Obligations of Knari

 

Knari shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately, provided that the customer has fulfilled all its obligations as stated under this return policy.

 

Knari shall send the replaced product at the earliest possible, at its own cost. In case the original product is no longer possible, the customer may be requested to select an alternate product, which shall be sent to you, at the cost of knari.

 

Knari shall bear all costs for shipping and delivery of the altered/modified/alternate product and alterations and modifications of the products.

 

Knari shall not refund any amount under any circumstances, whatsoever. In the event of the error having occurred on the part Knari, it shall still bear all costs of alterations/modifications.

 

Notwithstanding the above, knari is under no obligation to accept any returns or provide any replacements or exchange or store credit. KNARI shall have sole discretion to assess each case separately, and shall take necessary action at its sole discretion.



Product Disclaimer

 

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We request you to make allowance for such variation in colour of the products as displayed on the website.

 

A customer must place an order keeping in mind this minor variation in color as seen on the website as against the actual color of the product received.

 

The Customer should take note of the following: The colors red, maroon and orange colors have a tendency to reflect a different shade than other colors. There may be certain variations between the product of such colors as seen on websites and actual products. 

The colors green and blue at times may overlap. Same is the case with off-white, white and cream colors.

Sea Green sometimes looks Aqua blue and the other way around.

Products which are embellished with sequins, beads may have a tendency to come off, in spite of all prudent care.

Knari recommends the use of its sample blouse, size trial option, while placing orders for stitched products, in order to avoid errors of size/style, etc